Customer Support Specialist - Bangka Belitung

IslandConnect Solutions · 📍 Bangka Belitung · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 5000000 - Rp 8000000 per bulan

Join IslandConnect Solutions as a Customer Support Specialist in the heart of Bangka Belitung! We’re looking for a passionate, detail-oriented professional to deliver exceptional service to our growing client base. As the first point of contact, you’ll resolve customer inquiries, troubleshoot issues, and ensure a seamless experience for our clients. This role is perfect for someone who thrives in a dynamic environment and enjoys building strong relationships with customers.

At IslandConnect Solutions, we pride ourselves on our commitment to excellence and innovation. Our team is dedicated to providing top-notch support and solutions tailored to our clients' needs. Located in Bangka Belitung, our office offers a vibrant and supportive work environment where your contributions will make a real impact.

📋 Tanggung Jawab Pekerjaan

Handle customer inquiries via phone, email, and live chat, providing clear and concise solutions.
Troubleshoot technical issues and escalate complex problems to the appropriate teams.
Document customer interactions and maintain accurate records in our CRM system, Zendesk.
Collaborate with internal teams to ensure timely and effective resolution of customer issues.
Monitor customer satisfaction metrics and provide feedback to improve service quality.
Stay updated with industry trends and best practices in customer support.
Participate in training sessions and continuous learning to enhance your skills.
Promote our products and services to existing and potential customers.

🎓 Kualifikasi & Syarat

Bachelor’s degree in Business Administration, Computer Science, or a related field.
Minimum 2 years of experience in customer support or a related role.
Excellent communication and interpersonal skills.
Proficiency in English and Bahasa Indonesia.
Familiarity with CRM systems, particularly Zendesk.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Certification in customer service or related field is a plus.