Customer Support Specialist - Bangka Belitung

Join IslandConnect Solutions as a Customer Support Specialist in the heart of Bangka Belitung! We’re looking for a passionate, detail-oriented professional to deliver exceptional service to our growing client base. As the first point of contact, you’ll resolve customer inquiries, troubleshoot issues, and ensure a seamless experience for our clients. This role is perfect for someone who thrives in a dynamic environment and enjoys building strong relationships with customers.

At IslandConnect Solutions, we pride ourselves on our commitment to excellence and innovation. Our team is dedicated to providing top-notch support and solutions tailored to our clients' needs. Located in Bangka Belitung, our office offers a vibrant and supportive work environment where your contributions will make a real impact.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries via phone, email, and live chat, providing clear and concise solutions.
• Troubleshoot technical issues and escalate complex problems to the appropriate teams.
• Document customer interactions and maintain accurate records in our CRM system, Zendesk.
• Collaborate with internal teams to ensure timely and effective resolution of customer issues.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer support.
• Participate in training sessions and continuous learning to enhance your skills.
• Promote our products and services to existing and potential customers.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum 2 years of experience in customer support or a related role.
• Excellent communication and interpersonal skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM systems, particularly Zendesk.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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