Front Desk Receptionist - Luxury Hospitality

Join Risla Collection as a Front Desk Receptionist and become the face of luxury hospitality in Bali. As the first point of contact for our esteemed guests, you will play a pivotal role in creating unforgettable first impressions by delivering warm, professional, and efficient service. In this dynamic role, you'll handle check-ins and check-outs, manage reservations, and coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences. Located in the vibrant and picturesque area of Canggu, you'll be part of a team dedicated to providing exceptional service in one of Bali's most sought-after destinations.

At Risla Collection, we believe that our success is built on the foundation of our team's dedication and passion. As a Front Desk Receptionist, you'll have the opportunity to grow and develop your skills in a supportive and rewarding environment. With access to comprehensive training programs and a commitment to ongoing professional development, you'll be equipped to excel in your role and contribute to the continued success of our luxury hospitality brand.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs, including processing payments and issuing receipts.
• Manage and maintain guest reservations, including confirming bookings, handling modifications, and resolving any issues that may arise.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences and timely service delivery.
• Provide exceptional front desk service, including answering guest inquiries, offering recommendations, and resolving any issues that may arise.
• Maintain accurate and up-to-date records of guest information, including room assignments, special requests, and billing information.
• Assist with event planning and coordination, including managing event bookings, coordinating with vendors, and ensuring the smooth execution of events.
• Promote and uphold the high standards of Risla Collection's luxury hospitality brand, ensuring that all guests receive the highest level of service and satisfaction.
• Stay up-to-date with industry trends and best practices, and continuously seek opportunities to improve and enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or receptionist roles, preferably in a luxury hospitality setting.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational and time management skills, with the ability to work efficiently in a fast-paced environment.
• Proficiency in English, both written and spoken, as it is the primary language of communication in the hospitality industry.
• Familiarity with hotel management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems, is a plus.
• Ability to work well under pressure and adapt to changing circumstances, with a positive and solution-oriented attitude.
• Passion for luxury hospitality and a commitment to providing exceptional service to guests.
• Valid work permit and visa for Indonesia, as required by law.

🛠️ Keahlian

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