Head of Collections - Wonosobo Branch

Join WOM Finance, a leading financial services provider in Indonesia, as our Head of Collections in the Wonosobo branch. In this critical leadership role, you will oversee the entire collections process, ensuring efficient debt recovery while maintaining strong customer relationships. With a growing customer base and a commitment to excellence, WOM Finance offers a dynamic and rewarding environment for professionals who are passionate about financial services.

As the Head of Collections, you will lead a team of dedicated professionals, implementing and optimizing collection strategies to maximize recoveries. You will work closely with other departments to ensure seamless operations and deliver exceptional service to our customers. This role is perfect for those who thrive in a challenging and fast-paced environment, with the opportunity to make a significant impact on the company's success.

Based in Wonosobo, you will be part of a team that is dedicated to providing top-notch financial services to the community. With a competitive salary and a comprehensive benefits package, WOM Finance is the ideal place to build your career and achieve your professional goals.

📋 Tanggung Jawab Pekerjaan

• Oversee the entire collections process, ensuring efficient debt recovery.
• Lead and mentor a team of collections professionals, fostering a culture of excellence and continuous improvement.
• Implement and optimize collection strategies to maximize recoveries.
• Monitor and analyze collections data to identify trends and opportunities for improvement.
• Collaborate with other departments to ensure seamless operations and deliver exceptional service to customers.
• Ensure compliance with all relevant regulations and internal policies.
• Develop and maintain strong relationships with customers to facilitate debt resolution.
• Stay updated with industry trends and best practices in collections management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 5 years of experience in collections management, preferably in the financial services industry.
• Proven track record of successful debt recovery and collections management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with collections software such as Salesforce or similar platforms.
• Certification in collections management or a related field is a plus.

🛠️ Keahlian

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