Customer Service Representative (Non-Voice Account) - Remote in Bali

Join ConstantiKnow Inc, a leading global provider of customer experience solutions, as a Customer Service Representative (Non-Voice Account) and become part of a dynamic team that values excellence, innovation, and growth. Based in the stunning island of Bali, you will be responsible for managing and resolving customer inquiries and issues related to non-voice accounts, ensuring a seamless and satisfying customer experience. This role offers a unique opportunity to work in a remote environment while contributing to a company that is at the forefront of the customer service industry.

As a Customer Service Representative, you will be the first point of contact for customers, providing them with prompt and accurate information. You will use tools like Zendesk and Salesforce to manage customer interactions and ensure that all queries are resolved efficiently. This role is perfect for someone who is passionate about customer service and wants to make a difference in the lives of customers.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries and issues related to non-voice accounts.
• Provide prompt and accurate information to customers using tools like Zendesk and Salesforce.
• Ensure a seamless and satisfying customer experience by following up on customer issues.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with the team to develop and implement customer service strategies.
• Stay updated with the latest customer service trends and best practices.
• Maintain a high level of customer satisfaction by meeting and exceeding service level agreements.
• Provide regular reports on customer service performance and trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a non-voice account environment.
• Proficient in using customer service software like Zendesk and Salesforce.
• Excellent written and verbal communication skills in English and Indonesian.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with customer service best practices and industry standards.

🛠️ Keahlian

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