Hospitality Officer - Luxury Resort & Spa

Join Grand Horizon Resorts, a premier luxury destination in Bali, as a Hospitality Officer. In this dynamic role, you will be the face of our brand, ensuring every guest experiences unparalleled service, warmth, and attention to detail. From seamless check-ins to personalized concierge services, your mission is to create unforgettable memories for our guests. Located in the heart of Bali's stunning landscapes, our resort offers a perfect blend of relaxation and adventure, making it an ideal place to work and unwind.

As a Hospitality Officer at Grand Horizon Resorts, you will be part of a team dedicated to delivering exceptional guest experiences. Our resort is known for its luxurious amenities, including world-class spas, private beaches, and gourmet dining options. You will work closely with our team to ensure every aspect of the guest journey is flawless, from the moment they arrive until they depart.

This is an opportunity to grow within a supportive and innovative environment. With a commitment to continuous development, we offer training programs and certifications in hospitality management, ensuring you have the tools to excel in your role. Join us and be part of a team that values excellence, integrity, and a passion for hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.
• Provide exceptional front desk services, including check-ins, check-outs, and room assignments.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Handle guest inquiries and complaints professionally and efficiently.
• Promote and sell resort amenities, such as spa services, dining options, and activities.
• Maintain accurate and up-to-date guest records using our property management system (PMS).
• Collaborate with the concierge team to provide personalized recommendations and services.
• Participate in team meetings and training sessions to enhance service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, preferably in a luxury resort setting.
• Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in English, both written and spoken, as it is the primary language of the resort.
• Familiarity with hospitality software, such as PMS (Property Management System) and CRM (Customer Relationship Management) tools.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Enthusiasm for luxury travel and a passion for delivering exceptional guest experiences.
• Valid ID and the ability to work in Bali, including compliance with local labor laws.

🛠️ Keahlian

Lowongan Terkait